Refund Policy


All tickets purchased for in-person and online events organized by are non-refundable. This includes but is not limited to wine tastings, workshops, seminars, and any other events hosted by our organization. This policy applies regardless of the reason for cancellation, including, but not limited to, personal emergencies, scheduling conflicts, illness, or any other unexpected situations.

While tickets are non-refundable, they are transferable. If you are unable to attend an event, you may transfer your ticket to another individual. Please notify us in advance of the event with the name and contact information of the person to whom you are transferring the ticket.

In the rare event that we cancel an event, we will provide a full refund to all ticket holders. However, we are not responsible for any additional expenses incurred by attendees, such as travel or accommodation costs.



Once an order is placed, inventory is removed from our website. 25% restocking fee on any cancellation before order has shipped/ picked-up by carrier. Orders shipped may not be cancelled, shipping, return shipping and 25% restocking fee applies. 

As we did not make the wine, we are not guaranteeing wine quality at any level. As a natural perishable product, sometimes wines do age out, have flaws, or create issues that are not to your liking, we do not offer refunds or returns. Corked or bad wine is not covered or guaranteed. Please let us know about your experience, we may notify the wineries and remove products off our site that receive have highly repetitive complaints. As wine is highly regulated,  for us to take the product back. There are no refunds or exchanges, and again, no promises or guarantees.


For the security, safety/ health reasons of any parties involved and to avoid tempering of consumable products, we do not accept returns on perishable goods, including, but not limited to, wines, drinks, edibles that are purchased, purchased in error, not returnable for any reason except for reasonable defect at our discretion.

Corked wine does not qualify for a return. It is an unusual occurrence, but does happen from time to time. Unfortunately, there isn’t a way to distinguish if a wine is corked when the bottle leaves the winery. The percent of TCA tainted wine is roughly less than 2%.


Corked wine is a term for wine that has been contaminated with TCA (Chemical structure of 2,4,6-Trichloroanisole). TCA can only be detected after bottling, aging and opening. Each cork is individually unique, any one particular cork could have the presence of TCA. Therefore, it is not due to the wineries fault, nor the distributor, nor the retailer selling the wine. The majority of wine is still packaged in a certain way that has a risk of TCA. As a wine consumer, we hope you understand the nature of the product.

  • Damaged goods from transit: please state the damages on the bill of lading/ paperwork being presented by the delivery personnel. Failure to state your damages properly may delay the process of a successful claim against the carrier.
    • After noting your damages with the carrier, please contact us with the information regarding any damages. We will proceed to launch a full investigation into your order, depending on the situation, a return and credit back to the original form of payment will be completed. We promise to make the process as stress-free as possible. As adults your cooperation is greatly appreciated.
    • All products are thoroughly inspected before fulfillment of your order. There is no reason for us to intentionally sell/send damaged goods, we all know word-of-mouth is the most powerful form of advertisement, ruining our reputation with an order is just not worth it. We are here to provide you with extraordinary care, service, reliability, commitment, and most of all extraordinary products!
  • OLDER BOTTLES/ OLDER VINTAGE WINES will have bottle variation. We make no guarantees on the health status, quality status of each bottle. All/ any older bottles/ older vintage wines are sold AS-IS and Final Sale. No refund, exchange, credit. Purchase at your own discretion, buyer assumes risk.  



Once we receive you order, the wineries/ distributors are notified that your order has been received, their working on getting us your wine. There are no cancellations, no refunds in this stage of the process. 



For the best way to reach us and for transparency: please email us, we will respond as soon as possible. Weekends, holidays and observance days may cause delay in response time. For Snail Mail Only: 2118 Wilshire Blvd. #462, Santa Monica, CA 90403 U.S.A.

*Response usually within 48 hours or sooner.  
Tel.: (310) 451-7600